Terms & Conditions
Last Updated: October 2026
Please read these terms carefully. They govern your use of the Uyartchi Meat Shop website, mobile app, and all orders placed for home delivery or in-store collection. By placing an order, you agree to be bound by these Terms and Conditions.
1. About Uyartchi Meat Shop
Uyartchi Meat Shop provides premium quality, 100% Halal certified fresh meats, poultry, and related groceries. We operate from:
Address: 543 High Rd, Wembley HA0 2DJ, United Kingdom
Email: contact@uyartchimeatshop.uk
Phone: +44 20 1234 5678
2. Website & App Ordering
You must be at least 18 years of age to register an account and place orders. You agree to provide accurate, up-to-date delivery and contact information. You are responsible for maintaining the confidentiality of your account credentials.
3. Product Descriptions & Weights
Because fresh meat is cut and prepared by our master butchers individually, weights may vary slightly within customary butcher cutting tolerances. Product images are for illustrative purposes. We guarantee all meats meet stringent UK food hygiene and freshness standards upon handover.
4. Delivery & Mandatory Handover Quality Inspection
Because fresh meat is highly perishable, all orders are subject to strict point-of-handover inspection:
The recipient must be present to receive the order. You must open and inspect all items immediately in front of the delivery driver. If quality is satisfactory, you accept the delivery. If there is any defect, spoil, or incorrect item, you must hand it right back to the driver immediately on the spot.
When purchasing directly or picking up click-and-collect orders at our Wembley store, you must open and inspect all items at the shop counter before leaving. Once satisfied, you take the items.
5. Strict No-Refunds & No-Returns Policy Once Handover Is Completed
Statutory Perishable Goods Exemption: Under UK law and Regulation 28(1)(b) of the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, perishable foodstuffs that deteriorate rapidly are strictly exempt from statutory return and cancellation rights.
- No Refunds Once Accepted from Driver: Once you accept delivery from the driver and the driver departs, there are strictly no returns, refunds, or exchanges permitted because this is fresh meat.
- No Refunds Once Leaving the Shop: Once you exit the shop premises with your meat, all sales are final. Fresh meat cannot be returned into the food chain once it has left our temperature-controlled premises.
6. Order Cancellation Window
Orders can only be cancelled through the mobile app or by phone within 10 minutes of placement while the order status is "Pending". Once our butchers commence preparation and cutting (status "Confirmed" or "Preparing"), the order cannot be cancelled or refunded.
7. Prices & Payment Processing
All prices are shown in British Pounds Sterling (£). Payments are securely processed via Stripe. Your card is authorized and charged upon order placement.
8. Food Safety & Storage
Upon acceptance of your fresh meat, it is your responsibility to refrigerate it immediately at or below 4°C (or freeze at -18°C) and consume it prior to the stated use-by date.
9. Governing Law
These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.
10. Contact Us
For any queries regarding these Terms and Conditions or our policies, please contact us at contact@uyartchimeatshop.uk or call +44 20 1234 5678.