Terms & Conditions

1. Acceptance of Terms

These Terms and Conditions ("Terms") govern your use of the Uyartchi Meat Shop website and mobile application (collectively, "Services"). By creating an account, placing an order, or using our Services, you agree to these Terms and our Privacy Policy.

2. About Us

Uyartchi Meat Shop is a halal meat retailer operating from:

3. Service Description

We provide:

• Online ordering of halal meat products through our mobile app
• Home delivery services to specified postcodes
• Click-and-collect services from our store
• Information about our products and business through our website

Our website is primarily informational. E-commerce transactions are conducted through our mobile application.

4. User Accounts

4.1 Account Creation

To place orders, you must create an account on our mobile app. You agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Keep your account credentials secure and confidential
• Notify us immediately of any unauthorized access
• Be responsible for all activities under your account

4.2 Age Restriction

You must be at least 18 years old to create an account and place orders. By using our Services, you confirm that you meet this age requirement.

5. Orders and Acceptance

5.1 Placing Orders

When you place an order through our app:

• You are making an offer to purchase the products
• We reserve the right to accept or decline your order
• Order confirmation does not guarantee acceptance
• We will send a separate acceptance notification once your order is confirmed

5.2 Order Accuracy

You are responsible for ensuring that:

• Your order details are correct before submission
• Your delivery address is accurate and accessible
• Someone is available to receive delivery orders

5.3 Product Availability

All products are subject to availability. If an item becomes unavailable after you place your order, we will:

• Contact you to discuss alternatives or substitutions
• Offer a refund for unavailable items
• Not charge you for items we cannot supply

6. Pricing and Payment

6.1 Prices

• All prices are in British Pounds (GBP) and include VAT where applicable
• Prices are displayed in the mobile app and may change without notice
• The price charged will be the price displayed at the time you place your order
• Delivery charges are clearly shown before checkout

6.2 Payment

• Payment is processed securely through Stripe
• We accept major credit/debit cards
• Payment is taken at the time of order placement
• We do not store your payment card details

6.3 Pricing Errors

If we discover a pricing error in your order, we will contact you to inform you and give you the option to:

• Proceed with the order at the correct price
• Cancel the order and receive a full refund

7. Delivery

7.1 Delivery Areas

We deliver to Wembley and surrounding postcodes. Check the app to see if we deliver to your area.

7.2 Delivery Times

• Estimated delivery times are provided at checkout
• We aim to deliver within the specified time slot
• Delays may occur due to factors beyond our control
• We will notify you of any significant delays

7.3 Delivery Charges

• Delivery charges vary by location and order value
• Free delivery is available on orders over £30
• All delivery charges are shown before checkout

7.4 Failed Deliveries

If delivery fails because:

• No one is available to receive the order
• Access to the delivery address is not possible
• The address provided is incorrect

We reserve the right to charge a redelivery fee or cancel the order.

8. Click-and-Collect

• Orders are typically ready for collection within 30 minutes
• You will receive a notification when your order is ready
• Please bring your order confirmation
• Collect during our opening hours (see Location page)

9. Returns and Refunds

Please see our Refund Policy for detailed information about returns, refunds, and our quality guarantee.

10. Product Information

• We strive to provide accurate product descriptions and images
• Images are for illustration purposes and may not reflect exact appearance
• All our meat is 100% halal certified
• Product weights are approximate

11. Food Safety

We take food safety seriously:

• All products are handled according to UK food safety standards
• Refrigerated items should be stored properly upon receipt
• Follow cooking and storage instructions
• Check use-by dates before consumption
• Contact us immediately if you have concerns about product safety

12. Intellectual Property

All content on our website and app, including text, images, logos, and design, is owned by Uyartchi Meat Shop and protected by copyright and other intellectual property laws. You may not:

• Reproduce, distribute, or modify our content without permission
• Use our trademarks or branding
• Copy or scrape data from our Services

13. Limitation of Liability

13.1 Our Liability

Nothing in these Terms excludes or limits our liability for:

• Death or personal injury caused by our negligence
• Fraud or fraudulent misrepresentation
• Any liability that cannot be excluded under UK law

13.2 Limitations

Subject to the above, our total liability for any claim is limited to the value of your order.

14. Prohibited Activities

You must not:

• Use our Services for any illegal purpose
• Attempt to gain unauthorized access to our systems
• Interfere with the proper functioning of our Services
• Use automated systems to access our Services
• Resell our products commercially without authorization
• Abuse or harass our staff

15. Suspension and Termination

We reserve the right to suspend or terminate your account if you:

• Breach these Terms
• Provide false information
• Engage in fraudulent activity
• Abuse our Services or staff

16. Changes to Terms

We may update these Terms from time to time. Changes will be posted on this page with an updated "Last Updated" date. Continued use of our Services after changes constitutes acceptance of the new Terms.

17. Dispute Resolution

If you have a complaint or dispute:

• Contact us first at info@uyartchi.com to resolve the issue
• We will work with you to find a fair solution
• If unresolved, you may use alternative dispute resolution services

18. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force.

20. Contact Information

For questions about these Terms, please contact us: