Privacy Policy

1. Information We Collect

1.1 Information You Provide

When you use our services, we collect information that you voluntarily provide, including:

• Name and contact details (email, phone number, address)
• Delivery address and preferences
• Payment information (processed securely through Stripe)
• Order history and preferences
• Communications with our customer service team

1.2 Information Collected Automatically

When you visit our website or use our app, we automatically collect:

• Device information (type, operating system, browser)
• IP address and location data
• Usage data (pages visited, features used, time spent)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Communicate with you about your orders and account
• Provide customer support
• Send promotional offers and updates (with your consent)
• Improve our products and services
• Prevent fraud and ensure security
• Comply with legal obligations

3. Data Controller

The data controller for your personal information is:

4. Sharing Your Information

4.1 Third-Party Service Providers

We share your information with trusted third parties who help us operate our business:

• Stripe: Payment processing (governed by Stripe's privacy policy)
• Delivery Partners: To fulfill delivery orders
• Analytics Providers: To understand how our services are used
• Email Service Providers: To send order confirmations and updates

4.2 Legal Requirements

We may disclose your information if required by law or to:

• Comply with legal processes or government requests
• Enforce our terms and conditions
• Protect our rights, property, or safety
• Prevent fraud or security threats

5. Your Rights Under UK GDPR

Under UK data protection law, you have the following rights:

• Right of Access: Request a copy of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Restrict Processing: Request limitation on how we use your data
• Right to Data Portability: Receive your data in a portable format
• Right to Object: Object to processing of your data
• Right to Withdraw Consent: Withdraw consent for marketing communications

To exercise any of these rights, please contact us at info@uyartchi.com.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you
• Comply with legal, accounting, or regulatory requirements
• Resolve disputes and enforce our agreements

Typically, we retain order information for 7 years for accounting purposes, and account information until you request deletion or after 3 years of inactivity.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• Encryption of sensitive data in transit and at rest
• Secure payment processing through Stripe (PCI DSS compliant)
• Regular security audits and updates
• Access controls and staff training
• Secure data storage and backup systems

8. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience. For detailed information about the cookies we use and how to manage them, please see our Cookie Policy.

9. Marketing Communications

With your consent, we may send you promotional emails about new products, special offers, and updates. You can opt out at any time by:

• Clicking the "unsubscribe" link in any marketing email
• Updating your preferences in the mobile app
• Contacting us at info@uyartchi.com

10. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

11. International Transfers

Your data is primarily processed in the United Kingdom. If we transfer data outside the UK/EEA, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on our website and app, and updating the "Last Updated" date. Your continued use of our services after changes constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

14. Complaints

If you have concerns about how we handle your personal data, you have the right to lodge a complaint with the UK's supervisory authority: